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Frequently Asked Questions

Where are you located?


Our office is located at 147 Providence Street in Millbury, Massachusetts 01527. Providence Street is also known as 122A, so if you’re headed here from the north in Worcester, then you’ll want to follow the road through Millbury. Visit our facility page to get more information about how to get here from your location.


What are your call center hours?


We’re here to serve you Seven days a week, Monday through Friday, between the hours of 8:00 a.m. and 9:00 p.m. as well as Saturday and Sunday, between 9 a.m. and 5 p.m. We also have appointments outside of our office hours, if needed.


What are your kiosk and facility access hours?


When you choose to store your belongings with Millbury Self Storage, you can enjoy extended access hours, as well as additional hours if desired You’ll be able to get your unit seven days a week between the hours of 5:30 a.m. and 11:00 p.m. Plus, because our facility has secure gate access, you’ll never have to worry about unwanted visitors to the property during access hours.


What is climate control and do I need it for my belongings?


Climate control is a system designed to maintain a reasonable temperature inside your unit throughout the year. These units are perfect for storing just about anything, including antiques, furniture, documents, and anything you wouldn’t normally store in an outdoor space. Our team is made up of self storage experts who can tell you whether or not these units are right for your needs. Call today!



How do I use the 24-hour online self service center?


Our self service center allows you to pay your bill, reserve a unit, and move into your unit any time of the day. Now you can complete the entire process from the comfort of home. Just use our website to access your account and get started today!